Privacy Policy

Effective Date: June 7, 2025
Company Name: BitHash Limited
Registered Office: Emirates Tower, Dubai, United Arab Emirates
Contact Email: info@bithash.ae

1. Introduction

At BitHash Limited (“BitHash”, “we”, “us”, or “our”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website, purchase services, or contact our support team.

By using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of personal and technical data:

• Personal Information

  • Full Name
  • Email Address
  • Phone Number
  • Billing Address
  • Order/Transaction Details (including crypto wallet addresses for payment record only)

• Technical Information

  • IP Address (collected via Cloudflare for security purposes only)
  • Device Information (via Google Analytics 4)
  • Cookies and Web Tracking Data (via Google Analytics, Meta Pixel, and Conversion API)

• Account Information

  • Email and Password during signup

We do not store your crypto wallet addresses beyond payment records, and we do not collect or process any passport, national ID, or KYC documentation.

3. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders
• To manage and support user accounts
• To provide and improve our services (cloud hash power, machine sales, repair, and turnkey mining solutions)
• To detect and prevent fraud, abuse, and security threats (via Cloudflare)
• To communicate updates, offers, and marketing via email (opt-in via Mailchimp)
• To analyze usage and improve performance via analytics (Google Analytics, Meta Pixel)

4. Cookies and Tracking

We use cookies and other tracking technologies to:

• Analyze visitor behavior on our site (GA4)
• Track marketing performance (Meta Pixel & Conversion API)
• Improve user experience

You can manage your cookie preferences through your browser settings or through cookie consent banners (where applicable).

5. Third-Party Services

We work with trusted third parties to deliver services:

• Google Analytics 4 – Website analytics
• Meta Pixel & Conversion API – Marketing performance tracking
• Cloudflare – Website security (DDoS protection, CDN, etc.)
• Mailchimp – Email marketing (only if you opt-in)
• Crypto Wallet Payment Providers – To process payments securely

These providers may collect, store, and process your data in accordance with their own privacy policies.

6. Data Storage & Retention

We retain order and account-related data only as long as necessary for:

• Providing services
• Legal and accounting compliance
• Order history for user access

We do not store unnecessary personal or financial data beyond what is needed for operations.

7. International Data Transfers

As a UAE-based company serving global users, your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Use of secure servers and encrypted transmissions
• Compliance with GDPR (for EU/UK users) and CCPA/CPRA (for California residents), where applicable

8. Your Rights

Depending on your location, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to processing for marketing
• Withdraw consent at any time (for email marketing)

To make a request, contact us at info@bithash.ae.

9. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal information from children.

10. Security Measures

We take security seriously and implement the following:

• Cloudflare for DDoS and firewall protection
• Encrypted data transmission (SSL/TLS)
• Secure authentication for user accounts
• Limited access to backend systems

11. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page, with the “Effective Date” updated accordingly. Continued use of our services after changes constitutes your agreement to the revised policy.

12. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact:
Email: info@bithash.ae